Mediation services providers assisting in offering mediation services for the Joint Mediation Helpline Office (“the JMHO”) are all requested to comply with the requirements of the JMHO and subscribe to the provision of a standard practice procedure in dealing with requests for mediation.

The mediation services provided at the JMHO include explaining the basic principles of mediation, answering general enquiries in relation to mediation, putting users in contact with mediators of one of the Participating Service Providers. The JMHO is not for providing mediators for family, community or building management disputes. In relation to the Mediation services for the building management and family disputes, please visit the website of the Building Management Mediation Co-ordinator’s Office and Integrated Mediation Office of the Judiciary respectively.

Procedural Flowchart